At Heritage Japon, every kimono is a unique vintage piece, carefully selected for its aesthetic, historical, and textile value. To ensure trust while respecting the delicate nature of vintage items, we offer returns under strict and transparent conditions.

1. Scope of Application

This policy applies only to vintage kimonos and obis sold on our website.

Each item is evaluated and classified using the following Condition Grading Scale: A, B, C, or D (displayed on the product page).

2. Condition Grading Scale

GradeDescription

🟢 A – Like NewUnworn or only tried on. No signs of wear. Perfect fabric and embroidery. No stains or creases. Colors are vibrant.

🔵 B – Very GoodWorn a few times, well stored. Looks nearly new from a distance. Slight softness in collar or sleeves. Minor creases or tiny internal marks possible.

🟠 C – GoodVisible but general signs of use. Even fading, small external marks or discoloration. Occasional repair traces. Still wearable.

🔴 D – UsedClear signs of frequent wear. Fading, large stains, visible repairs, loosened seams. Wearable with care or suitable for collection.

⚠️ Minor age-related features such as light stains, folds, or vintage scent are included in the grading. They do not constitute valid reasons for return.

3. Accepted Return Cases

Returns are accepted only in the following cases:

• ✅ Wrong item received (model, size, color)

• ✅ Undisclosed major defect exceeding the condition grade:

  • Large tear on a Grade A/B/C item

  • Stain not visible in photos nor described

  • Major seam damage or structural defect

• ✅ Change of mind, under strict conditions (see §4)

4. Return Conditions (including change of mind)

A return is accepted, even for personal reasons, only if all the following conditions are met:

• 📩 Email request within 7 days of delivery

• 📦 Return shipped within 7 days of our confirmation

• 👘 Item must be in identical condition as received:

  • Unworn (no perfume, sweat, extra creases)

  • Unwashed

  • Unaltered (not ironed, sewn, or modified)

  • All accessories/tags present

• 📦 Packaging equivalent to original to ensure protection

• 🚚 Return shipping costs are borne by the customer (except in cases of error or defect)

5. Return Procedure

1. Email contact@heritagejapon.com
   Subject: “Return Request – Order #XXXX”

   Include:

   • Order number

   • Product grade (A/B/C/D)

   • Reason for return

   • Photos showing the issue (if applicable)

2. Reply within 24h:
   If approved, we’ll send the return address and instructions.

3. Ship the item with a tracking number and retain the proof of shipment.

6. Inspection & Refund

All items are photographed and timestamped before shipping.

On return, we inspect the item based on the original grading and description:

• ✔️ If all conditions are met, refund is issued within 5 business days (excluding shipping).

• ❌ If the item shows wear, cleaning, alterations, or damage, the return is rejected and the customer may cover reshipping.

7. Returns Not Accepted

Returns are not accepted in the following cases:

• ❌ Request made after 7 days from delivery

• ❌ Return shipped more than 7 days after approval

• ❌ Item worn, washed, altered, or returned in different condition

• ❌ Minor flaw already included in the condition grade (see §2)

• ❌ Unauthorized return or free return abuse

8. Transparency Commitment

Every item is thoroughly inspected, photographed, and timestamped before shipping.

In the event of a return, these records are used to objectively verify the item's condition.

✅ Our goal is a fair and transparent relationship with every customer.

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