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よくある質問
Please see the "General Terms and Conditions of Sale (CGV)" at the bottom of this website. They contain information on ordering, payment, delivery, cancellations, liability, etc., in accordance with French consumer law (Article L. 221-18 et seq.).
• Select the product (one size) and click "Add to Cart".
• Check your address and order details on the cart screen.
• Once you have made your payment, you will receive an instant confirmation email.
📧 contact@heritagejapon.com
• Free shipping within Japan — within 2 business days of shipping
• Honshu, Shikoku, and Kyushu: 1 to 3 business days after shipping
• Hokkaido, Okinawa, and remote islands: 3 to 7 business days after shipping
• Overseas (Free Shipping) — within 2 business days of shipping
• Asia: 4 to 8 business days
• Europe: 7 to 14 business days
• North America: 7 to 14 business days
• South America, Africa, Oceania: 10 to 20 business days
Delays may occur due to weather, transportation conditions, customs procedures, etc.
All text, images, logos, and designs are the property of Heritage Japon or their respective owners. Unauthorized reproduction or republication is strictly prohibited.
We clearly state the company name, address, responsible person, price, payment method, delivery time, and contact information, and we send confirmation information by email at the time of ordering and before shipping (in accordance with Articles 5 and 6 of the Act).
• Collected and used only to the extent necessary to process orders and comply with laws and regulations
• Compliant with EU (RGPD 2016/679) and Japan (Personal Information Protection Act)
• Securely stored on servers in the EU and Japan
You can request disclosure, correction, deletion, usage restrictions, data portability, etc. Please contact us at privacy@heritagejapon.com .
• Statutory guarantee: Guarantee of conformity according to the Consumer Code (L. 217‑4)
• Guarantee against hidden defects: Civil Code (Article 1641) Both are valid for two years from the date of delivery.
• Please contact us at contact@heritagejapon.com within 3 days of receipt .
• Once we have confirmed your request, you must return the item within 7 days .
• Please return the item in unused, unwashed condition with tags attached.
As these are unique vintage items, returns are generally not accepted. However, we will accept returns in the following cases:
1. If the product has an initial defect
2. If you receive a product that is different from the one you ordered
In the case of defective products or incorrect deliveries, we will bear the cost.
We will either send you a replacement or refund your purchase price in full, depending on your preference.
Yes, the displayed price includes Japanese consumption tax.
For international shipping, the customer is responsible for any import duties, taxes, customs clearance fees, etc. Please contact your local customs office for details.
• Free shipping within Japan — within 2 business days of shipping
• Honshu, Shikoku, and Kyushu: 1 to 3 business days after shipping
• Hokkaido, Okinawa, and remote islands: 3 to 7 business days after shipping
• Overseas (Free Shipping) — within 2 business days of shipping
• Asia: 4 to 8 business days
• Europe: 7 to 14 business days
• North America: 7 to 14 business days
• South America, Africa, Oceania: 10 to 20 business days
Delays may occur due to weather, transportation conditions, customs procedures, etc.
All items will be shipped via Japan Post .
Shipping is free both within Japan and overseas (regardless of weight or location).
The tracking number will be sent to you by email after shipping, and you can check it on the Japan Post website.
• If your order has not arrived, is damaged, or has been delivered to the wrong address , please contact us at contact@heritagejapon.com within three days of receiving the order .
• If a return or re-delivery is required due to incorrect customer information, the customer will be responsible for the re-delivery fee.
Accepts credit cards (Visa, MasterCard, JCB), PayPal, and Apple Pay.
Yes. We use SSL 256-bit encrypted communication and a PCI DSS certified payment processor, and we never store card numbers.
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