Question 1

Where can I find the General Terms and Conditions of Sale (Conditions Générales de Vente)?

Accepted Answer

Please see the "General Terms and Conditions of Sale (CGV)" at the bottom of this website. They contain information on ordering, payment, delivery, cancellations, liability, etc., in accordance with French consumer law (Article L. 221-18 et seq.).

Question 2

How do I order?

Accepted Answer

Select the product (one size) and click "Add to Cart".Check your address and order details on the cart screen.Once you have made your payment, you will receive an instant confirmation email.

Question 3

For other requests (custom orders, press, partnerships, etc.), please contact us at the address below.

Accepted Answer

📧 contact@heritagejapon.com

Question 4

Where do you deliver to? What is the estimated delivery time?

Accepted Answer

Free shipping within Japan — within 2 business days of shippingHonshu, Shikoku, and Kyushu: 1 to 3 business days after shippingHokkaido, Okinawa, and remote islands: 3 to 7 business days after shippingOverseas (Free Shipping) — within 2 business days of shippingAsia: 4 to 8 business daysEurope: 7 to 14 business daysNorth America: 7 to 14 business daysSouth America, Africa, Oceania: 10 to 20 business daysDelays may occur due to weather, transportation conditions, customs procedures, etc.

Question 5

Is the content on your site protected?

Accepted Answer

All text, images, logos, and designs are the property of Heritage Japon or their respective owners. Unauthorized reproduction or republication is strictly prohibited.

Question 6

How do you comply with the Specified Commercial Transactions Act (Act on Specified Commercial Transactions)?

Accepted Answer

We clearly state the company name, address, responsible person, price, payment method, delivery time, and contact information, and we send confirmation information by email at the time of ordering and before shipping (in accordance with Articles 5 and 6 of the Act).

Question 7

How is personal information managed?

Accepted Answer

Collected and used only to the extent necessary to process orders and comply with laws and regulationsCompliant with EU (RGPD 2016/679) and Japan (Personal Information Protection Act)Securely stored on servers in the EU and Japan

Question 8

What are my rights?

Accepted Answer

You can request disclosure, correction, deletion, usage restrictions, data portability, etc. Please contact us at privacy@heritagejapon.com .

Question 9

Is there a warranty on vintage items?

Accepted Answer

Statutory guarantee: Guarantee of conformity according to the Consumer Code (L. 217‑4)Guarantee against hidden defects: Civil Code (Article 1641) Both are valid for two years from the date of delivery.

Question 10

What is the return procedure?

Accepted Answer

Please contact us at contact@heritagejapon.com within 3 days of receipt .Once we have confirmed your request, you must return the item within 7 days .Please return the item in unused, unwashed condition with tags attached.

Question 11

Is it possible to return the product?

Accepted Answer

As these are unique vintage items, returns are generally not accepted. However, we will accept returns in the following cases:If the product has an initial defectIf you receive a product that is different from the one you ordered

Question 12

Who pays for return shipping?

Accepted Answer

In the case of defective products or incorrect deliveries, we will bear the cost.

Question 13

What happens after a return?

Accepted Answer

We will either send you a replacement or refund your purchase price in full, depending on your preference.

Question 14

Are taxes included in the product price?

Accepted Answer

Yes, the displayed price includes Japanese consumption tax.

Question 15

Are there any customs or import duties?

Accepted Answer

For international shipping, the customer is responsible for any import duties, taxes, customs clearance fees, etc. Please contact your local customs office for details.

Question 16

Where do you deliver to and what is the estimated delivery time?

Accepted Answer

Free shipping within Japan — within 2 business days of shippingHonshu, Shikoku, and Kyushu: 1 to 3 business days after shippingHokkaido, Okinawa, and remote islands: 3 to 7 business days after shippingOverseas (Free Shipping) — within 2 business days of shippingAsia: 4 to 8 business daysEurope: 7 to 14 business daysNorth America: 7 to 14 business daysSouth America, Africa, Oceania: 10 to 20 business daysDelays may occur due to weather, transportation conditions, customs procedures, etc.

Question 17

Delivery company

Accepted Answer

All items will be shipped via Japan Post .

Question 18

Shipping Fee

Accepted Answer

Shipping is free both within Japan and overseas (regardless of weight or location).

Question 19

Check delivery status

Accepted Answer

The tracking number will be sent to you by email after shipping, and you can check it on the Japan Post website.

Question 20

Response in the event of delivery problems

Accepted Answer

If your order has not arrived, is damaged, or has been delivered to the wrong address , please contact us at contact@heritagejapon.com within three days of receiving the order .If a return or re-delivery is required due to incorrect customer information, the customer will be responsible for the re-delivery fee.

Question 21

What payment methods do you accept?

Accepted Answer

Accepts credit cards (Visa, MasterCard, JCB), PayPal, and Apple Pay.

Question 22

Is my payment information secure?

Accepted Answer

Yes. We use SSL 256-bit encrypted communication and a PCI DSS certified payment processor, and we never store card numbers.

Heritage Japan

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